FREQUENTLY ASKED QUESTIONS
Who is the EZ-Walk intended for?
The EZ-Walk can be used by anyone permanently or temporarily using an assistive device. If you are a senior using a cane or an athlete with an injury or an amputee using crutches, the EZ-Walk will give you the same support on soft or unstable ground as it does on regular flat surfaces.
Can the EZ-Walk be used by children?
The EZ-Walk is designed for users of all ages.
How do you attach the EZ-Walk?
Can the EZ-Walk be used on slippery surfaces like ice?
The EZ-Walk is intended only for use on sand, grass, rocky terrains, packed snow and flat, dry surfaces. Use of the EZ-Walk on slippery tiled surfaces or ice is hazardous and the manufacturer assumes no liability for product misuse on these types of surfaces.
Does the EZ-Walk have a warranty?
Your pads come with a 2 year warranty against defects in material and workmanship under normal recommended usage on sand, grass, gravel, mud, rocky terrains and snow. To register your EZ-Walk purchase, please fill out this pre-addressed warranty card included with your shipment, make a copy for yourself and and return to American Ventures, Ltd. You may also scan this card and return it via email to: firstname.lastname@example.org.
What is your return policy?
The SandPad / EZ-Walk is NOT a rental item. Please review product specs regarding cane and crutch fitting HERE and note that all product returns will incur an inspection to determine if the merchandise has been used.