Beach at Sunset

FREQUENTLY ASKED QUESTIONS

Who is the EZ-Walk intended for?


The EZ-Walk can be used by anyone permanently or temporarily using an assistive device. If you are a senior using a cane or an athlete with an injury or an amputee using crutches, the EZ-Walk will give you the same support on soft or unstable ground as it does on regular flat surfaces.




Can the EZ-Walk be used by children?


The EZ-Walk is designed for users of all ages.




How do you attach the EZ-Walk?


Your pads are a universally adaptable product, designed as a "one size fits all" solution for standard sized crutch and cane stems.Remove your existing cane or crutch tips, and after applying some vaseline or soapy water to the end of your stem, simply slide the EZ-Walk on. For cane stems less than 1" diameter, wrap the pre-measured tape strip adaptor included in single packs to widen your cane stem.




Can the EZ-Walk be used on slippery surfaces like ice?


The EZ-Walk is intended only for use on sand, grass, rocky terrains, packed snow and flat, dry surfaces. Use of the EZ-Walk on slippery tiled surfaces or ice is hazardous and the manufacturer assumes no liability for product misuse on these types of surfaces.




Does the EZ-Walk have a warranty?


Your pads come with a 2 year warranty against defects in material and workmanship under normal recommended usage on sand, grass, gravel, mud, rocky terrains and snow. To register your EZ-Walk purchase, please fill out this pre-addressed warranty card included with your shipment, make a copy for yourself and and return to American Ventures, Ltd. You may also scan this card and return it via email to: info@thesandpad.com.




What is your return policy?


The SandPad / EZ-Walk is NOT a rental item. Please review product specs regarding cane and crutch fitting HERE and note that all product returns will incur an inspection to determine if the merchandise has been used. If you do choose to return your product, please contact us for a return merchandise authorization. In cases where unused merchandise is authorized for return, the buyer is responsible for return shipping costs and a 20% restock fee will be applied. Please review the product specs and our front page video to see the SandPad / EZ-Walk in use to determine if it would meet your needs before incurring return shipping fees.





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